Check the GSM status lamp:
Green LED flashing fast?
Check that SmartPlug IMEI in the app is correct.
No Green LED?
Make sure that there is power in the outlet.
Green LED flashing slowly?
- Use a mobile phone to make sure 2G/Edge/GSM signal is available in the area. SmartPlug does not work without GSM connection. If there is no signal, move SmartPlug to an area where the signal is OK.
- Make sure that the SIM card is inserted properly.
- Reset the SmartPlug.