Check the GSM status lamp:

Green LED flashing fast?

Check that SmartPlug IMEI in the app is correct.

No Green LED?
Make sure that there is power in the outlet.

Green LED flashing slowly?

  1. Use a mobile phone to make sure 2G/Edge/GSM signal is available in the area. SmartPlug does not work without GSM connection. If there is no signal, move SmartPlug to an area where the signal is OK.
  2. Make sure that the SIM card is inserted properly.
  3. Reset the SmartPlug.